Provision of a Case Management and Reporting Solution and Related Services

Open

TED (EU)

All open tenders in Ireland

Fiosrú - Office of the Police Ombudsman

Ireland

€13m

30 Nov 2026

Description

The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.

The record

As published. The notice text stays with the publisher.

Buyer

Fiosrú - Office of the Police Ombudsman

Country

Ireland

Regions (NUTS)

Dublin

Category

Business services · Business services: law, marketing, printing, security · IT services, consulting and software development · Software package and information systems79700000, 79720000, 72000000, 72230000, 72250000, 72240000, 48612000

Contract value

€13m

Deadline

30 Nov 2026

Published

1 Nov 2026

Languages

English

Source

TED (EU) · 756744-2026

Full notice and tender documentsTender documents

How to bid

Procedure

Restricted - you must apply to take part first

Submit your tender at

https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=9395490

Submission language

ENG

Electronic submission

Required

Tender documents

Freely available

Contract terms

Type of contract

Services

Place of performance

IE061

Duration

10 years

Framework agreement

Yes, without reopening competition

Dynamic purchasing system

No

EU funded

No

Legal basis

32014L0024

Contact the buyer

Email

info@fiosru.ie

Phone

0877117919

Address

150 Upper Abbey Street, D01FT73, Dublin 1

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Against 6 comparable contracts open across Europe

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Against 1 open under the same code in Ireland

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Notice data is reused from official sources: Tenders Electronic Daily (TED), published by the Publications Office of the European Union under Commission Decision 2011/833/EU; oeffentlichevergabe.de and TenderNed, published under CC0; BOAMP, published under the Licence Ouverte 2.0; Find a Tender, published under the Open Government Licence v3; and e-Zamówienia, the Plataforma de Contratación del Sector Público and the Piattaforma di Pubblicità a Valore Legale published by ANAC, Doffin and Hilma, published by their national authorities. Each notice links to the original, which is the version that governs.

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