Customer Advisors
TED (EU)
Ruter AS
Norway
NOK 42m
3 Nov 2026
Description
Ruter needs a service provider who can provide qualified customer advisers/informants for various information and guidance assignments. The assignments can i.a. concern deviations in traffic, route changes, events, market activities and other situations where Ruter needs staffing to ensure customer communication and practical assistance.
The record
As published. The notice text stays with the publisher.
Buyer
Country
Norway
Category
Business services · Business services: law, marketing, printing, security79620000, 79342320, 79952000
Contract value
NOK 42m
Deadline
3 Nov 2026
Published
1 Oct 2026
Languages
English
Source
TED (EU) · 680775-2026
How to bid
Procedure
Negotiated, with a call for competition
Submit your tender at
https://app.artifik.no/procurements/9292
Submission language
NOR
Electronic submission
Required
Tender documents
Available on request
How the award is decided
Price, Solution proposal, The procurement is for personnel based customer guidance services. These services have, in their nature, an immaterial climate footprint and an immaterial environmental impact. The main service is the customer supervisors ́ work efforts. Climate and environmental considerations are therefore not weighted as the award criteria, cf. the Utilities Regulations § 7-9.
Contract terms
Type of contract
Services
Place of performance
NO081, NO084
Duration
72 months
Framework agreement
Yes, without reopening competition
Dynamic purchasing system
No
EU funded
No
Contact the buyer
post@ruter.no
Phone
+47 40006700
Address
Dronningens gate 40, 0154, Oslo
Website
https://ruter.no
Contact point
Jon Askar Kristensen
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SwedenÖrebro kommun
Closes: 16 Nov 2026
Notice data is reused from official sources: Tenders Electronic Daily (TED), published by the Publications Office of the European Union under Commission Decision 2011/833/EU; oeffentlichevergabe.de and TenderNed, published under CC0; BOAMP, published under the Licence Ouverte 2.0; Find a Tender, published under the Open Government Licence v3; and e-Zamówienia, the Plataforma de Contratación del Sector Público and the Piattaforma di Pubblicità a Valore Legale published by ANAC, Doffin and Hilma, published by their national authorities. Each notice links to the original, which is the version that governs.
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