Provision of Independent Health Complaints Advocacy Service
United Kingdom (Find a Tender)
London Borough of Brent
the United Kingdom
£360,000
23 Nov 2026
Description
Services This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years
The record
As published. The notice text stays with the publisher.
Buyer
London Borough of Brent
Country
the United Kingdom
Regions (NUTS)
UKI72
Category
Health and social work services85300000
Contract value
£360,000
Deadline
23 Nov 2026
Published
23 Oct 2026
Languages
English
Source
United Kingdom (Find a Tender) · 100678-2026
How to bid
Procedure
Open - anyone may submit a tender
Award criteria
Quality, Price, Social Value
Download tender documents
https://www.find-tender.service.gov.uk/Notice/100678-2026
Contract terms
Type of contract
Services
Contract starts
2027-04-01T00:00:00+01:00
Contract ends
2030-03-31T23:59:59+01:00
Legal basis
2023/54
Contact the buyer
corporate.procurement@brent.gov.uk
Address
Brent Civic Centre, HA9 0FJ, Wembley
Website
http://www.brent.gov.uk/
Contact point
Kelly Fu
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Notice data is reused from official sources: Tenders Electronic Daily (TED), published by the Publications Office of the European Union under Commission Decision 2011/833/EU; oeffentlichevergabe.de and TenderNed, published under CC0; BOAMP, published under the Licence Ouverte 2.0; Find a Tender, published under the Open Government Licence v3; and e-Zamówienia, the Plataforma de Contratación del Sector Público and the Piattaforma di Pubblicità a Valore Legale published by ANAC, Doffin and Hilma, published by their national authorities. Each notice links to the original, which is the version that governs.
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