Replacement of Corporate Telephony and Contact Centre Environment

Open

United Kingdom (Find a Tender)

All open tenders in the United Kingdom

Link Group

the United Kingdom

£2m

23 Nov 2026

Description

Services Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.

The record

As published. The notice text stays with the publisher.

Buyer

Link Group

Country

the United Kingdom

Regions (NUTS)

UKM75

Category

Postal and telecommunications services · Radio, television and communication equipment64210000, 32500000

Contract value

£2m

Deadline

23 Nov 2026

Published

6 Nov 2026

Languages

English

Source

United Kingdom (Find a Tender) · 105513-2026

Full notice and tender documents

How to bid

Procedure

Open - anyone may submit a tender

Contract terms

Type of contract

Services

Legal basis

32014L0024

Contact the buyer

Email

linkprocurement@linkgroup.org.uk

Phone

+44 3303030124

Address

2c New Mart Road, EH14 1RL, Edinburgh

Website

https://linkhousing.org.uk

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Notice data is reused from official sources: Tenders Electronic Daily (TED), published by the Publications Office of the European Union under Commission Decision 2011/833/EU; oeffentlichevergabe.de and TenderNed, published under CC0; BOAMP, published under the Licence Ouverte 2.0; Find a Tender, published under the Open Government Licence v3; and e-Zamówienia, the Plataforma de Contratación del Sector Público and the Piattaforma di Pubblicità a Valore Legale published by ANAC, Doffin and Hilma, published by their national authorities. Each notice links to the original, which is the version that governs.

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