Qualification Network Operation and Communications Services

Trondheim kommune

Norway

14 Dec 2026

Description

Trondheim municipality, hereafter called the Contracting Authority, invites tenderers to a negotiated procedure for a contract for network operation and communication services for the Contracting Authority's units, as well as the procurement of network equipment and maintenance of the Contracting Authority's network equipment. The agreement also includes licences connected to the network equipment. The contracting authority has chosen a contract model where the tenderer shall provide network operation and communication as a combined service. Tenderers shall have uniform delivery, integration and follow-up responsibility for all of the service components, including any sub-suppliers of communication services. At the same time, the contract shall facilitate competition between suppliers of connections, economic transparency, technological flexibility and an effective transition to the new supplier at the end of the contract. The competition starts with a prequalification of tenderers who have submitted a request for participation in the competition. Tenderers who are qualified will be invited to submit a tender by replying to this tender documentation and annexes. See chapter 4 Rules for implementation of the competition for further information on the implementation of the prequalification and tender phase.

The record

As published. The notice text stays with the publisher.

Country

Norway

Category

IT services · IT services, consulting and software development · Installation services72000000, 51300000, 72400000, 72700000

Deadline

14 Dec 2026

Published

12 Nov 2026

Languages

English

Source

TED (EU) · 789442-2026

How to bid

Procedure

Negotiated, with a call for competition

Submit your tender at

https://permalink.mercell.com/291835133.aspx

Submission language

NOR

Electronic submission

Required

Tender documents

Freely available

Award criteria

Quality, Implementation ability, Price

How the award is decided

To what degree the Tenderer ́s tender qualitatively fulfils the Contracting Authority ́s requirements. The award criteria will be weighted in accordance with the table described in chapter 11.2 Quality. The criterium quality will be evaluated based on the tenderer ́s response to the stated B-requirements in SSA-D and SSA-R/K. The B requirements are grouped into different requirement areas that represent conditions that the contracting authority considers central to the delivery ́s quality and goal achievement. The requirement areas will have different weights during the evaluation. The weighting is in the table below. Within each requirement area, the Contracting Authority will undertake a total qualitative assessment of the tenderer ́s response. The offered system, which, according to the contracting authority ́s assessment, gives the best goal achievement within each requirement area, will be awarded 10 points. Other tenders will be given points relatively to the best tender. Points for each requirement area will then be weighted in accordance with the stated weighting. The sum of the weighted points scores is the tenderer ́s total point score for the quality award criteria. The evaluation will be carried out together across SSA-D and SSA-R/K. Requirement areas can therefore include requirements from both contracts if the contracting authority assesses that these together highlight the tenderer ́s ability to deliver the requested system. Requirement area Weight weight Central document references Information security and the tenderer's offered ability to prevent, detect and respond to security incidents, l Privacy policy and compliance. 30 % SSA-D Security, Core Network, General Requirements Operation, Automation, Service Management and ITIL processes 20 % SSA-D Service Management, General Requirements Network architecture, Performance, Robustness and Redundancy 15 % SSA-D Core network, Communication, Kantnett Stand-by, Continuity and Stand-by Warehouse. 10 % SSA-D Security, Service Management, Communication Procurement, equipment services and logistics. 10 % SSA-D Equipment Services, SSA-K Procurement of network equipment. Service Level and Price Terms 5 % SSA-D Service level with compensations, SSA-D Combined price and price terms. Environment and sustainability 10 % SSA-D Environmental requirements and SSA-K Network equipment, Environmental requirements. Total 100 %, To what degree the tenderer ́s offer meets the Contracting Authority's requirements for implementation ability, both for the establishment project and in ordinary operations. The award criteria will be weighted in accordance with the table described in chapter 11.3 Implementation ability. The criteria for implementation ability will be evaluated on the basis of the tenderer ́s response to the stated B-requirements in SSA-D and SSA-R/K. The B requirements are grouped in different requirement areas that represent conditions that the contracting authority considers central to the delivery ́s implementation ability and goal achievement. The requirement areas will have different weights during the evaluation. The weighting is in the table below. Within each requirement area, the Contracting Authority will undertake a total qualitative assessment of the tenderer ́s response. The offered system, which, according to the contracting authority ́s assessment, gives the best goal achievement within each requirement area, will be awarded 10 points. Other tenders will be given points relatively to the best tender. Points for each requirement area will then be weighted in accordance with the stated weighting. The sum of the weighted points scores is the tenderer ́s total point score for the quality award criteria. The evaluation will be carried out together across SSA-D and SSA-R/K. Requirement areas can therefore include requirements from both contracts if the contracting authority assesses that these together highlight the tenderer ́s ability to deliver the requested system. Requirement area Weight weight Central document references Establishment, transition and migration system. 20 % SSA-D Project and progress plan, SSA-K Network equipment Delivery date and other deadlines. Organisation, manpower and competence 30 % SSA-D Project and progress plan, SSA-D Administrative provisions Project management, progress and risk management 30 % SSA-D Project and progress plan, SSA-D Administrative provisions Interaction and E-commerce 20 % SSA-D Administrative regulations, SSA-K Network equipment E-commerce and product management. Total 100 %, The contracting authority ́s evaluation model is aimed so that the different price elements are weighted in accordance with the contracting authority ́s estimated amount over a period of 6 years, so that the evaluation as far as possible reflects the expected financial value of the tenders. The evaluation of the award criteria Price will occur on the basis of the total cost of the tenderer's tender over a calculated period of six (6) years. The evaluation will be based on the following price elements: Monthly basic price for the operational service (SSA-D) Total price for the procurement of network equipment (SSA-K) Additional services (SSA-D) Hourly rates (SSA-D) Options (SSA-D) In order to ensure comparability between the tenders, the contracting authority will calculate a combined evaluation price for each tender. The calculation occurs by: The monthly basic price for the operational service will be multiplied by the number of months over a six year period. The offered price for network equipment is included with an estimated volume that represents the contracting authority ́s expected call-offs during the six year period. Estimated amounts/volumes that the contracting authority has set for evaluation purposes are used for additional services, hourly rates and options. Options are weighted with a percentage probability that the option will be removed. These estimates are exclusively meant for comparing the tenders and do not involve any obligation to buy for the contracting authority. The values and amounts used for the calculation of the total evaluation price are stated in Annex 7 Price and Price Terms. The total evaluation price is calculated as the sum of the above mentioned price elements. The total evaluation price will then be converted to points according to a linear method, where the tender with the lowest combined evaluation price will be awarded the maximum point score. Other tenders will be given points relative to the following formula: Score = maximum (0; 10 - 10 x ((Pe - Pb)/Pb)) where: Pe = Total evaluated price for the tender being assessed. Pb = Lowest total evaluer price The lowest total evaluation price will be awarded 10 points. The contracting authority reserves the right to check that the offered prices appear realistic, consistent and relative between the different price elements. If there are obvious errors or price balances that can affect the competition or the execution of the contract, these will be dealt with in accordance with the procurement regulations.

Contract terms

Type of contract

Services

Place of performance

NO060

Framework agreement

Yes, without reopening competition

Dynamic purchasing system

No

Variant tenders

Not allowed

EU funded

No

Maximum renewals

5

Legal basis

32014L0024

Contact the buyer

Email

roar.nass@trondheim.kommune.no

Phone

+47 72540000

Address

Erling Skakkes gate 14, 7004, TRONDHEIM

Website

https://www.trondheim.kommune.no

Contact point

Roar Næss

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Notice data is reused from official sources: Tenders Electronic Daily (TED), published by the Publications Office of the European Union under Commission Decision 2011/833/EU; oeffentlichevergabe.de and TenderNed, published under CC0; BOAMP, published under the Licence Ouverte 2.0; Find a Tender, published under the Open Government Licence v3; and e-Zamówienia, the Plataforma de Contratación del Sector Público and the Piattaforma di Pubblicità a Valore Legale published by ANAC, Doffin and Hilma, published by their national authorities. Each notice links to the original, which is the version that governs.

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